Policies

 

Client on Medication Policy-

If a client is taking Retin A, or a similar prescription, they must stop using the medication 7 days before and after waxing. If the guest is taking Accutane or, similar prescription treatment, they must wait 6 months to a year before waxing any area on the body or face. It is the guests responsibility to inform of any medication (including antibiotics) that could alter the results of the service.

Waxing During Menstrual Cycle-

Clients may be more sensitive when waxing before and/or after their cycle. If a client has her period, we can still wax as long as she is using a tampon and/or menstrual cup.

Young Client Policy-

In the event that it is requested to perform a service on a young client (minor), it will be carefully considered based on the following facts and circumstances:

  • How old is the client?

  • Is the client accompanied by a parent or guardian providing consent for the service?

  • Does the client seem hesitant/ nervous?

  • Is the client capable of making an informed decision?

The minor must show ID and written consent from a guardian to be able to obtain this service. I will not perform an intimate service on a minor less than 16 years old or waxing in general on a minor younger than 13.

Half Price or Half Service Policy-

I do not offer half price or half services. Example, if a client only does the front of her upper leg it will still be considered the upper leg.

One Guest in the Room Policy-

Only one client is allowed in the Wax Suite at at a time so that I may have time to work efficiently and explain service/s and pre/post care. If the client is a minor, they may have their guardian in the room with them.

NO Children and/or pets!

Bathroom Policy-

For use of bathroom, please plan ahead and arrive BEFORE your scheduled appointment time. Once you've arrived dial/ ring my Suite # and I will grant you access to come in the building and use the bathroom. This will allow you to get the most out of your appointment time. The bathroom is located diagonally from my Suite.

Performance Policy (Touch Up)-

Clients can receive a touch-up on any area serviced within 5 calendar days from the initial service date. The 5 days begin the day after the service was completed and ends on the 5th calendar day. This applies even when the location is closed for a holiday during the time frame. Only when the 5th day falls on a holiday or weekend, when the location is closed, will the policy be extended an additional 6th day for the client to receive a touch-up service.

Product Return Policy-

A product may NOT be exchanged or returned.

Appointment Confirmation Notice-

A message is sent out to each client prior to their appointment. Please answer and confirm your appointment.

*Reminder: Confirmation messages are a courtesy, not mandatory. Please write down your appointment when booked.

Late Arrival Policy-

I have a 7 minute late policy. If a client is more than 6 minutes late for the appointment (not in the suite), at the 7 minute mark, we may have to reschedule all or part of the client's services and they will be considered a "No Call/ No Show". I ask clients to text and let me know when they are running late so that if I may I can accommodate them.

  • Please refer to "No Call/ No Show" Policy

Cancellation & No Call/ No Show Policy-

A 50 % deposit is REQUIRED at the time of booking an appointment.

This deposit will be non-refundable if appointment/service is canceled within 24 hours of the appointment or No Call/ No Shows.

* When rescheduling, please use “rescheduling” button. DO NOT cancel & book new appointment.

  • Please refer to "Waxing During Menstrual Cycle" Policy